We should optimize the design of civic technologies for developing effective citizens; I argue we must put civic and political learning at the core of how we evaluate civic technology’s impact. This will require new definitions and measures that capture the complexity and needs of contemporary, digitally-mediated democracy.
In this talk, I will propose a research agenda for civic learning including definitions, measures, and design goals for our community to explore.
Recent work by Bennett (2007) and Cohen and Kahne (2012) has helped push scholar and practitioner communities to understand how citizens, especially younger generations, are changing in their civic goals and practices—often using social media to consume and share political information, express their voices, and organize civic and political communities. Unfortunately, we lack a definition and operationalization of how “users” grow into the citizens contemporary democracies need. Research should be attempting to tie designs holistically to gains in targeted skills, experience, and self-efficacy.
We must develop and validate measures for civic learning by combining rich qualitative understanding with trace data to evaluate users’ civic trajectories as they explore tools and platforms; and these must scale as large as Facebook and across the diverse contexts in which users are embedded world-wide.